Automatic System Lockout
If you attempt to log in with an incorrect password, 5 times within 5 minutes, the system will automatically lock you out for 5 minutes. This happens because the system thinks you might be a hacker and does its best to protect your account and itself.
 
Clear Your Browser Cache
Ever notice that your browser displays obsolete information, or maybe doesn’t look quite right? You might need to clear out your browser cache. For speed, browsers automatically cache website information and sometimes they don’t accept change very well. Here’s some handy cache clearing instructional links: MacOS Safari, iOS Safari, FireFox, and Chrome.
 
Creating Secure Passwords
Hacking is on the rise, so now more than ever it’s important to use secure passwords. If a hacker cracks your passwords, they could gain access to your social media accounts, bank accounts, email, and other sensitive accounts holding confidential personal data, exposing you to the possibility of identity theft. Creating strong passwords is essential. Here’s a handy website that can help you create very secure passwords: https://passwordsgenerator.net.
 
Download MP3 Files Directly to Your iPhone
It just got real easy to download MP3 audio to your iPhone! Try it on this week’s Solari Report or Catherine’s Money & Markets! Downloaded files can be found in the Files folder app. Now you can listen anytime when you’re off-line.
 
How to Contact Solari If You Can’t Access the Internet
If you can’t get on the Internet, and if your phone is still working, you can always call Solari Customer Service. The phone number is (906) 643-6263 or (866) 311-2543 toll free. We answer during Eastern Time Zone business hours. After hours, you are welcome to leave a message and we will promptly return your call the next business day.
 
How to Search
Did you know that you can search for almost anything on our website? The search field is located under the main menu at the far right. You can also search for older content in our library.
 
How to Update your Billing or Mailing Addresses
To be sure you are billed properly, and know that magazines and coins go to the right place, it’s important to keep your billing and shipping addresses up-to-date in our system. To update your billing or shipping address address, click on YOUR ACCOUNT at the top-right of the home page. Under Update Your Addresses, you’ll find convenient convenient forms where you can perform your updates.
 
Is my ISP Blocking my access to Solari’s Website?
It’s true that AT&T has a history of blocking Solari email, but that doesn’t necessarily mean that your ISP is blocking Solari’s website. It’s not unusual to find a favorite website missing, for a moment or much longer. There are countless reasons why, none of which are anything nefarious from your ISP. Should you find our website has gone MIA, please send us a support request, including as much detail as possible, so we can troubleshoot the issue.
 
I Want to Renew My Subscription, but I Forgot My Password
Step 1 asks you to enter your email address. When done, hit the return key and the system will respond with “Welcome back! Enter your password to continue.” When your correct password is entered, you can continue. If you can’t remember your password, then click on “Forgot password?” and you’ll receive an email message with instructions to update your password.
 
My Password Doesn’t Work
If you entered you password and you see “ERROR: The password you entered for the username (your email address) is incorrect,” it’s time to take a step back and make sure you’re using the correct password. Is your caps lock key on? If all else fails, you can always go to the top-right of our home page and click RESET PASSWORD to request a new one.
 
Screenshots
Learning how to create a screenshot is an essential skill in today’s computing environment. It’s often much easier than describing the error you see and so helpful for your support agent. Here’s how to make a screenshot on some popular platforms: Mac, iPhone, Ubuntu Desktop, Windows 10, and Android.
 
Ubuntu Desktop
Would you like to give your old PC hardware a new lease on life? Are you ready to ditch Windows and migrate to Linux? Would you like a much higher level of security? No time is better than the present to load Ubuntu Desktop on your existing computer. Learn about Ubuntu Desktop features here. Go here for an excellent installation tutorial.
 
Where are the Solari Reports?
You must be logged in to see the Solari Reports. You’ll see the word Welcome, followed by your name, at the top-right of the web page. Solari Reports are accessed at the top-center of the website under the main menu. Click on the microphone to see a listing of the past two years. You can go back much further on our library.
 
Work-in-Progress
Much of what we produce on-line is a work-in-progress. Our home page is constantly updated and improved. Money & Market Report audio is available very late Thursday night. (Catherine does not publish a Money & Market Report in the the last week of the month.) Solari Reports evolve in much the same way. If you visit the current on-line Wrap Up web-presentations often, you’ll see the weekly content segments added right before your eyes. Your patience with us is sincerely appreciated.