I can’t log in – Please help

If you’re attempting to log in and see:

Then the system does not recognize your password. If you lost or can’t remember your password, create a new one by following the steps in the lost password FAQ here.

If you’re attempting to log in and see:


Then the system does not recognize your email address. Be sure an log in with the email address you used when you first purchased your subscription. If you still have your original invoice in your files, you can find it there. If for any reason can’t recover your email address, then contact support and ask for help. You can create a support request at our Solari Support site, located here.